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Fax Machines, Snail Mail and Transparency in Kentucky

Creative Commons

When Kentuckians try to obtain public documents from state agencies, sometimes a technological relic from the 1990s — a fax machine — comes in handy.

Most agencies will take requests through their websites or by e-mail. Some, however, bask in pre-Digital Age means of communicating with the information-seeking public.

  • The Kentucky Attorney General’s office requires records requests to be sent by mail or fax — and signed. Responses, including simple acknowledgments and denials, are mailed.
  • Likewise, the Kentucky Community & Technical College System takes records requests by mail or fax. Responses are mailed. No fax-backs.
  • The University of Louisville Foundation likes faxes. “The Foundation does not transact its open records business via e-mail,” said records custodian Kenyatta Martin in an e-mail.
  • Although the Kentucky Retirement System accepts requests electronically, it responds by mail. The same goes for Louisville Metro Council.

Kentucky’s open records law doesn’t dictate one form of transmission over another. In 2013, the AG’s office issued a memo saying that records requests “may” — not must — be faxed, mailed or hand-delivered. It also gave agencies the option of not honoring requests sent by e-mail.

Mark Neikirk, executive director of the Scripps Howard Center for Civic Engagement at Northern Kentucky University, said the Kentucky Open Records Act allows for speedy access to records.

“The point of the open records law is to get all the obstructions out of the way,” said Neikirk, former managing editor of the defunct Cincinnati Post and Kentucky Post newspapers. “If you have to put it in writing and wait for them to respond, it would be contrary to the intent of the law.”

Fortunately for the general public, more and more agencies in Kentucky have moved into the 21st century insofar as open records requests go. The University of Louisville and the University of Kentucky accept e-mailed requests, as does the Kentucky Environmental Protection Cabinet, the Health and Family Services Cabinet, the Department of Agriculture, the Department of Revenue, the Kentucky Horse Racing Commission and the Kentucky Registry of Election Finance.

“My rationale for accepting and responding to open records requests electronically is that, with the high volume of the requests the university receives, I feel like I can communicate more quickly and efficiently via e-mail — in most cases,” said Sherri Pawson, who handles records requests for the University of Louisville. “I’m doing a service to the requesters.”

Although fax holdouts persist, Chris Vessels, owner of Total Office Products & Service in Louisville, says his customers have moved on to newer technologies.

“Fax machine sales have been going down the last couple of years,” he said. “We still carry fax machines, but sell very few of them. Most people are doing things via e-mail or some other kind of electronic format.”

Katie Taylor, a Miami University journalism major who spent a summer internship with the Kentucky Center for Investigative Reporting, had never sent a fax in her life until she sent one for us last June. She was bewildered by the complex, oven-sized Ricoh MP C4503 multi-purpose machine that meets our faxing needs.

“I’d never bothered to learn how to use one because, realistically, I should never need to,” she said. “It’s like a floppy disk — a fossil of my father’s generation.”

The slowness of the fax-and-mail process manifested itself in a recent Kentucky Center for Investigative Reporting request to the UofL Foundation. The request was faxed on Nov. 24, and an acknowledgement of the request was e-mailed back on Dec. 1. The response itself, though, didn’t arrive until Dec. 11 — because the certified letter took a 646-mile detour through a Postal Service facility outside Chicago.

Have you ever filed a public records request? What was your experience? Share your issues with technology and Kentucky’s Open Records Act on Twitter: @KentuckyCIR.

This story was reported by Louisville Public Media's Kentucky Center for Investigative Reporting.

James McNair is a veteran investigative reporter who specializes in business and finance issues.